1.1 Village Roadshow Group of Companies
VRG Holdco Pty Ltd and its subsidiaries (Village, we or us) operate core businesses including theme parks, Topgolf, cinema exhibition and film distribution.
Through these varied businesses, Village collects information from customers and other parties with whom we deal for a variety of reasons including to enable Village to provide goods and services. Village collects both personal information as defined in the Privacy Act 1998 (Cth)(Privacy Act) and non-personal information and data.
Village takes seriously its obligations in respect of the personal information it collects. To safeguard that information, Village has implemented a program to ensure compliance with the Privacy Act and the Australian Privacy Principles (APPs).
Village’s position is that a young person is able to give their consent when they have a sufficient maturity to understand what is being proposed. Where practical, when obtaining personal information from minors, Village will make an assessment before collecting the information as to whether the minor would be able to provide informed consent to the use of their personal information.
Customers wishing to request access to, or correct, personal information held by Village should contact the Privacy Officer using the contact details in the section below titled “Who to Contact”. Village will provide access to the information held about the individual, including for the purpose of correcting or updating that information, unless there is an exception which applies under the APPs. Any request to provide access to this information will be dealt with within a reasonable time. If Village refuses to provide a customer with access to their personal information, Village will provide written reasons and the customer’s options with respect to the refusal. Loyalty program members may update their own profile information online or by contacting the Privacy Officer. 8. WHO TO CONTACT
Customers wishing to request access to, or correct, personal information held by Village should contact the Privacy Officer using the contact details in the section below titled “Who to Contact”.
Village will provide access to the information held about the individual, including for the purpose of correcting or updating that information, unless there is an exception which applies under the APPs. Any request to provide access to this information will be dealt with within a reasonable time.
If Village refuses to provide a customer with access to their personal information, Village will provide written reasons and the customer’s options with respect to the refusal. Loyalty program members may update their own profile information online or by contacting the Privacy Officer.
Village is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy. If you have a concern about your privacy or a query on how your personal information is collected or used please contact Village using the details below. We will respond to your query or complaint within a reasonable time. If you are not satisfied with Village’s response, you may also contact the Office of the Australian Information Commissioner. Privacy Officer Village Roadshow Pty Limited Level 4,650 Chapel Street South Yarra, Victoria 3141 Email: [email protected]