FREQUENTLY ASKED QUESTIONS

EXPAND ALL

GENERAL

What is Topgolf?

Topgolf is a premier golf entertainment complex where the competition of sport meets your favourite local hangout. picture a 190 metre outfield with dartboard-like targets in the ground. The closer to the centre or “bull’s-eye” you get and the farther out you hit your microchipped balls, the more points you receive. Score even bigger with Topgolf’s extensive food and beverage menu that is sure to impress even the pickiest foodies. It’s not golf – it’s Topgolf. Give it a shot!

How old do I need to be to visit Topgolf?

Topgolf is family friendly, so children are welcome at any time under adult supervision. The following restrictions are in place for the safety of our guests:

- Guests aged 16 or under require a responsible adult, 18 or over, to enter Topgolf at any time.

- Guests aged 17 or under need a responsible adult, 18 or over, to enter Topgolf after 5pm.

Responsible adult is identified as:

- a parent

- a step-parent or guardian

- an adult who has 'parental rights, duties and responsibilities' in relation to the minor.

Why do I need a membership card?

Every player needs a membership card to compete. Our once off Lifetime Membership fee is only $5 and provides expedited check in at the bay, club rental and keeps you updated with special offers and events.

Can I make a reservation?

You can reserve a single bay up to 14 days in advance and be added to the top of the waitlist on your selected date and time.

Alternatively, we have packages that include 2 hours of bay hire, a food and beverage credit, and Lifetime Memberships. Learn more here.

If you’re looking to host a party or event, you can find more info here contact our friendly team!

I am trying to reserve a single bay online however my preferred time isn’t available?

If a time/date is not showing, it means all bays have already been reserved at that particular time. We still welcome walk-in guests who will be assigned the next available bay.

Do you accept walk-ins?

Yes! Topgolf welcomes walk-in guests and will be assigned the next available bay.

How do the game and technology work?

Our technology is top secret, but the game itself is simple. Think of it like bowling or darts, but for golf! When it’s your turn, you hit a golf ball containing a personalised microchip into one of 11 targets ranging from 25 to 190 metres away. Every section of every target has a reader that detects the microchip in your clever golf ball. That reader computes your score based on the accuracy and distance of the shot and then sends the score to your bay screen. No pencil and paper needed to keep score in this game!

Is the game virtual?

There’s nothing virtual about Topgolf! You use real clubs to hit regular golf balls onto our state-of-the-art outfield.

PS – If you want to play the best virtual game, download WGT Golf here.

Who invented Topgolf?

The smartest people in the world! Actually, it was two dudes, brothers in fact, who were bored on a driving range in North London, England and wishing they could tell exactly how far and how close to the pin their shots were. “What if,” turned into “this is awesome!”

The Great Irony: the idea came from hardcore golfers looking to improve their game, but more than half of all Topgolf guests describe themselves as non-golfers. The concept appeals both to avid golf fans and brand-new players, several million and counting, who love how easy it is to play.

THE VILLAGE ROADSHOW GROUP OF COMPANIES - PRIVACY POLICY

1. INTRODUCTION

1.1       Village Roadshow Group of Companies

 

VRG Holdco Pty Ltd and its subsidiaries (Villagewe or us) operate core businesses including theme parks, Topgolf, cinema exhibition and film distribution.

 

Through these varied businesses, Village collects information from customers and other parties with whom we deal for a variety of reasons including to enable Village to provide goods and services. Village collects both personal information as defined in the Privacy Act 1998 (Cth)(Privacy Act) and non-personal information and data. 

 

Village takes seriously its obligations in respect of the personal information it collects. To safeguard that information, Village has implemented a program to ensure compliance with the Privacy Act and the Australian Privacy Principles (APPs).

2. COLLECTION OF PERSONAL INFORMATION AND DATA

2.1 Nature of Information The personal information which Village collects depends on the nature of your interactions with us. We may collect personal information about consumers, members of loyalty programs, suppliers, contractors, employment applicants, and other parties we deal with (customers). The personal information may include: · name, gender, date of birth, contact details; payment details (such as credit/ debit card number and expiry date) provided when purchasing our products and services; personal bank account details, for example to award prize money won in promotions; loyalty program membership number and details including buying history, date of joining, opinions and product preferences; information about your use of our goods and services and other goods and services you may be interested in; and employment applications. Village (or its agent) collects certain information of shareholders for registration purposes, such as name, address, number of shares held, tax file number and bank account details. Village is required to maintain a register of shareholders under the Corporations Act 2001 (Cth). 2.2 How Village Collects Personal Information Village may collect personal information when a customer uses our services or purchases our goods, registers to receive our communications, joins as a member of one of our loyalty programs, enters a competition or promotion managed by us (including where a third party organisation is the promoter), visits our websites, applies for employment, completes a survey or otherwise interacts with us. There may be occasions when Village collects personal information about a customer from a third party. These third parties may include agents and other people who sell goods or services to customers for us or who interact with customers on our behalf; third parties who run competitions and other promotions for us; recruitment agencies; sharebrokers when shares in Village are purchased and social media. Village engages third parties who provide us with information about customers collected from publicly available sources or from their own databases. In accordance with the APPs, where practical, customers may deal with Village anonymously. However, frequently it is necessary to collect personal information during the course of transactions. 2.3 What happens if Personal Information is not provided? Village may not be able to provide a proper service to customers or undertake the activities set out at 3.1 if personal information is not provided upon request. 2.4 Cookies Village uses cookies, and may use pixel tags, web beacons, clear GIFs or other similar technologies, to collect personal information and anonymous units of data sent to a user’s browser by a website the user visits (Cookie Data). Village uses Cookie Data to: understand its customers and their preferences; facilitate and improve a customer’s website browsing experience; better understand how its websites are used; and provide customised messages and advertising personalised to customer’s interests. If a loyalty club member is logged into their account or a subscriber to a Village mailing list enters a competition or promotion managed by us, the Cookie Data Village collects will be linked with that member’s or subscriber’s personal information. You can configure your Internet browser to erase Cookie Data from your computer or device, prevent the collection of Cookie Data or receive a warning before a collection of Cookie Data. If a customer disables the collection of, or deletes, Cookie Data on their web browser then they may not be able to gain access to all the content and facilities of Village’s websites. 2.5 Data Collection and Use Village may use Cookie Data, data from third parties, Google Analytics (including Google remarketing) and Facebook remarketing to deliver targeted advertisements or content to a customer about products and services based on the webpages visited and the way in which that customer accesses its websites. To create customer profiles, Village may aggregate data collected via these sources with other information collected from customers. To the extent that this data or information constitutes personal information, Village will only use the information in accordance with the Privacy Act and the APPs. 2.6 Data Disclosure Village engages with third parties (Marketers) to enable delivery of targeted advertising and promotional content when customers visit Village’s websites or third party websites. Targeted content may advertise Village’s goods and services or the goods and services of a third party. Marketers which Village discloses data to (such as Cookie Data) include companies providing advertising services or data analysis and also: (a) Google: Village’s websites use Google Analytics, a web analytics service. A data privacy statement regarding the use of Cookie Data by Google Analytics can be found at: https://policies.google.com/technologies/partner-sites. Customers can prevent Google from detecting a cookie that is generated because of and related to their usage of a website (including their IP address) as well as processing of the data by downloading and installing this browser plugin: http://tools.google.com/dlpage/gaoptout?hl=en; and (b) Facebook: Facebook: Facebook uses Cookie Data to match profiles within their platform to create targeted audiences to deliver relevant content. Any information collected by Facebook is subject to its privacy policy available at https://www.facebook.com/privacy/explanation.

3. USE AND DISCLOSURE OF PERSONAL INFORMATION

3.1 Use of Personal Information Village may use personal information for the following purposes: to provide and administer goods and services, such as verifying a customer’s identity contacting customers about orders and bookings and processing payments; to operate competitions, promotions and events managed by Village (including where we provide this service on behalf of third party organisations); to distribute communications itself or with the assistance of third party service providers; to provide customer support, including assistance with ordering goods and services and responding to other enquiries or requests; to conduct marketing activities for Village’s goods and services, or goods and services of third parties, and to conduct market and other research to improve Village’s products, services and marketing activities; to create aggregate data through demographic profiling and statistical analysis of the database to provide to third parties and to allow for more efficient operation of Village’s businesses; to register shareholdings and to contact customers in relation to shareholdings; to conduct market research and analysis; to facilitate participation in loyalty and rewards programs; to manage employment applications; to establish, exercise or defend any legal claims; fraud prevention; and to maintain records and comply with Australian law. 3.2 Disclosure of Personal Information Village will only disclose personal information in compliance with this Privacy Policy. Village may disclose personal information to: officers, employees or contractors of Village in order to discharge their duties; Village group companies, related bodies corporate and business partners; third parties where Village believes that access is necessary to achieve the purpose for which the personal information was collected; service providers (such as auditors, accountants and lawyers) and other professional services firms; law enforcement agencies, regulatory authorities and government bodies and other authorities to whom Village is required to disclose personal information under any law, regulation, order or direction, including in respect of a pandemic or state of emergency; couriers, computer security companies and hosting services; payment system operators, banks and financial institutions.Customers of Village may be presented with the option of having their credit card details retained (by a third party) for future purchases; and certain Marketers such as Rokt Pte Ltd, a Singapore company (Rokt). Cookie Data (including personal information) from some Village websites may be disclosed to Rokt so that Rokt can display personalised offers to customers, who can then choose to opt-in to the offers. If a customer chooses to opt-in, their name, email address and other limited information about their transaction with Village will be provided by Rokt to the relevant advertiser to enable fulfilment of the offer. Any information collected by Rokt is subject to its privacy policy available at https://rokt.com/privacy-policy/. 3.3 International transfers Village may disclose personal information to overseas service providers. Village will only do so in compliance with Australian privacy laws and will take reasonable steps to ensure the overseas service providers handle the personal information in accordance with the APPs. Village will take reasonable steps to protect personal information regardless to which country it is transferred. Village may also disclose personal information to Marketers, service providers, third parties who process data, operate customer experience surveys and send our marketing emails to subscribers. The countries in which these third parties are located include include the United States, New Zealand, Singapore, Ireland and South Africa. 3.4 Storage and Security Personal information may be stored in hard copy, electronic files or both. Hard copy personal information is wherever practical, kept under locked security. Personal information stored on computer is wherever practical, password protected. Village uses third party information system providers who may store or have access to personal information. Where possible and practical, Village will endeavour to comply with recognised Australian and international standards relating to information security. Village deletes and de-identifies personal information when the information is no longer needed by Village. 3.5 Updating Personal Information Village monitors the quality and accuracy of personal information that it maintains and where practical, updates personal information on a regular basis. Customers can update or correct their personal information at any time by contacting Village’s Privacy Officer.

4. MINORS

Village’s position is that a young person is able to give their consent when they have a sufficient maturity to understand what is being proposed. Where practical, when obtaining personal information from minors, Village will make an assessment before collecting the information as to whether the minor would be able to provide informed consent to the use of their personal information.

5. COMPETITIONS

Personal information collected during competitions run by Village will be governed by the principles set out in this Privacy Policy and any privacy collection notice in the conditions of entry for the competition.

6. DIRECT MARKETING

Customers wishing to request access to, or correct, personal information held by Village should contact the Privacy Officer using the contact details in the section below titled “Who to Contact”. Village will provide access to the information held about the individual, including for the purpose of correcting or updating that information, unless there is an exception which applies under the APPs. Any request to provide access to this information will be dealt with within a reasonable time. If Village refuses to provide a customer with access to their personal information, Village will provide written reasons and the customer’s options with respect to the refusal. Loyalty program members may update their own profile information online or by contacting the Privacy Officer. 8. WHO TO CONTACT

7. ACCESS TO PERSONAL INFORMATION

Customers wishing to request access to, or correct, personal information held by Village should contact the Privacy Officer using the contact details in the section below titled “Who to Contact”.

 

Village will provide access to the information held about the individual, including for the purpose of correcting or updating that information, unless there is an exception which applies under the APPs. Any request to provide access to this information will be dealt with within a reasonable time.

 

If Village refuses to provide a customer with access to their personal information, Village will provide written reasons and the customer’s options with respect to the refusal.  Loyalty program members may update their own profile information online or by contacting the Privacy Officer.

8. WHO TO CONTACT

Village is committed to working with its customers to obtain a fair resolution of any complaint or concern about privacy. If you have a concern about your privacy or a query on how your personal information is collected or used please contact Village using the details below. We will respond to your query or complaint within a reasonable time. If you are not satisfied with Village’s response, you may also contact the Office of the Australian Information Commissioner. Privacy Officer Village Roadshow Pty Limited Level 4,650 Chapel Street South Yarra, Victoria 3141 Email: [email protected]

Terms of Use

Variation to Terms & Conditions

Village may vary these Terms & Conditions at any time. Any variations become effective upon posting on the Website. By using the Website following the posting of a variation of the Terms & Conditions you consent to be bound by the varied terms and conditions.

Privacy of Personal Information

You may be asked to provide personal information (i.e. information which is collected and identifiable as relating to you personally) before purchasing any product or services or when using the Website. All personal information collected will be maintained in accordance with the Village Privacy Policy.

Signatory

The signatory below is either the Client or a person duly authorised to enter into this Event Agreement on behalf of the Client.

For purposes of these Terms and Conditions, the term “Event Agreement” when used herein shall mean the Topgolf Event Agreement together with these terms and conditions.

Everyone’s safety is very important. By participating at an event at Topgolf all participants agree to abide by the following safety rules in addition to all verbal and posted instructions during the event:

-All players must hit from the mat at all times. No running starts or horseplay. -Only the person hitting a ball should stand beyond the red line. All other players should stand behind the red line at all times. Players are responsible for the safety of others around them and should always check their surroundings before swinging a club. -Aim for the targets at all times. Aiming for the ball picker or hitting golf balls over the boundary netting is prohibited, and players are responsible for any damages or injuries caused. -Players must stay behind the yellow line at all times. Please take extra care when playing from the upstairs bays. -Guests under 16 should be supervised by a person, aged 18 year or over, when playing. -Throwing golf balls is prohibited. Only dispense one golf ball at a time. -Topgolf is not responsible for lost or stolen items.

Change of Event Details

Topgolf is not able to guarantee any request to change the Event details including, but not limited to, itinerary, food or beverage options, made within 7 days of the Event Date.

Applicable Law

This Event Agreement shall be governed by the laws of the State of Queensland and each party irrevocably submits themselves to the jurisdiction of the Supreme Court of Queensland and the courts of appeal therefrom.

Insurance

Client and Topgolf will, at their own cost and expense, obtain and maintain in full force and effect, with a financially sound and reputable insurer, liability insurance to cover its obligations under this Event Agreement. Upon execution of this Event Agreement and before commencement of any services, Topgolf reserves the right to require the Client to provide a certificate of public/product liability insurance with such insurers for a minimum of Twenty Million Dollars ($20,000,000) per occurrence and in the aggregate. The certificate is to note the interests of Topgolf.

Indemnification

Topgolf and Client each agree to indemnify, defend and hold harmless the other party, its affiliates, agents, representatives, directors, officers, and employees from and against any and all claims (including but not limited to third party claims), suits, fees, losses, liabilities, damages, judgments, costs and expenses (collectively referred to as “Claims”), including reasonable attorney fees incurred as a result of such Claims, arising out of the actions of the indemnifying party pursuant to this Event Agreement, including but not limited to (a) the indemnifying party’s gross negligence or willful misconduct in the performance or non-performance of this Event Agreement, (b) breach of any representation, warranty, or other obligation under this Event Agreement, or (c) any personal injury (including death) or damage to property resulting from the indemnifying party or its employees’, invitees’ or guests’ acts or omissions.

Safety & Responsibility

The Client must ensure that all guests of the Event must adhere to the Safety Terms and Conditions attached hereto. Topgolf will not be liable where injury is sustained due to some not being followed or where children under 16 are not properly supervised by a person aged 18 or over. The Client must not engage any contractor to carry out any activity on its behalf within the premises without first obtaining Topgolf’s prior written approval. The Client must ensure that each of its contractors complies with Topgolf’s workplace health and safety and contractor control policies and procedures which are made known to the Client and satisfy Topgolf’s insurance requirements.

Smoking

Laws in Queensland prohibit smoking in prescribed areas. The Client agrees to ensure that the Client, its guests and contractors (if any) comply with any direction by Topgolf to stop smoking or only smoke in defined areas.

Decorations, Advertising & Entertainment

All decorations, advertising and outside contracted entertainment including Client signs and banners must be arranged with and approved by the Topgolf Event Sales Department at least fourteen (14) days prior to your Event Date. Topgolf reserves the right to limit and/or restrict any banners or other signage containing company logos.